Complaints Policy

We are committed to providing high quality legal assistance and client care. If you are unhappy about any aspect of the service you receive, please contact the Solicitor so that they can try to resolve any problem. If you would prefer to contact someone else, you can contact Peter Sweetman our senior partner and complaints handler. We can send you our complaints procedure on request. We have eight weeks to consider your complaint. If you are not satisfied with the way we handle your complaint you can ask the Legal Ombudsman to consider it. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining (or if outside of this period, within three years of when you should reasonably have been aware of it). The Legal Ombudsman can be contacted by phoning 0300 555 0333, or email: or by post to PO Box 6806, Wolverhampton, WV1 9WJ.

If you believe there has been a breach of the SRA (Solicitors Regulatory Authority) principles, contact the SRA on Tel: 0370 606 2555, or email: or post to: The Cube, 199 Wharfside Street, Birmingham B1 1RN